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Terms of sales and return of goods

1. General Provisions

   1.1. By ordering products, the Customer agrees to the Terms of Sale set out below.

  1.2. These Terms, as well as information about the Product presented on the Site, are a public offer.

  1.3. The Seller reserves the right to make changes to these Terms, and therefore the Client undertakes to regularly monitor changes.

  1.4. The Client agrees to the Terms by clicking the “Place an order” button at the last stage of placing an Order or confirming the order by phone.

2. Order execution and deadlines

  2.1. The Client’s order can be placed in the following ways: accepted by telephone or placed by the Client independently on the Website.

  2.2. All information materials presented on the Site are for reference only and cannot fully convey reliable information about the properties and characteristics of the Product, including colors, sizes and shapes. If the Client has any questions regarding the properties and characteristics of the Product, before placing an Order, the Client must contact the Seller.

  2.3. If the ordered Goods are not in the Seller’s warehouse, including for reasons beyond the Seller’s control, the Seller has the right to cancel the specified Goods from the Customer’s Order and notify the Customer about this by phone or by sending an email to the address specified during registration.

 2.4. The seller on the Site may offer for pre-ordering products that have not yet gone on sale. At the same time, the price for the product indicated on the Site is not final.

3. Delivery

  3.1. The Seller will make every effort to comply with the delivery times indicated on the Site, however, delays in delivery are possible due to unforeseen circumstances that are not the fault of the Seller.

  3.2. The risk of accidental damage to the Goods passes to the Client from the moment the Order is transferred to him and the recipient of the Order signs the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller reimburses the Client for the cost of the Order prepaid by the Client and delivery after receiving confirmation of the loss of the Order from the Delivery Service.

  3.3. The preliminary delivery cost is calculated based on the Order parameters and is indicated at the last stage of placing the Order. The final delivery cost is reported by the operator when confirming the order.

3.4. In case of refusal of delivery, the Client undertakes to compensate the delivery amount, which is calculated based on the cost of the Order in Euros. If local payment is not possible, shipping costs will be applied to future orders.

  3.5. When transferring the Order, the Client must check the appearance and packaging of the Order, the quantity of Goods in the Order, completeness, and assortment.

  3.6. Delivery of the Goods by the seller is carried out by the postal service and ranges from 5 to 8 working days from the date of payment in EU countries, and 5-14 days in CIS countries.

  3.7. Delivery is free for orders over 100 Euro and carried out by Latvijas Pasts.

4. Payment for the Goods

  4.1. The price of the Product ordered by the Client cannot be changed.

  4.2. The price of the Product on the Site can be changed by the Seller unilaterally. |

  4.3. If the price of the Goods ordered by the Client is incorrectly indicated, the Seller will inform the Client about this as soon as possible in order to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Client, this Order is considered cancelled.

  4.4. If the Goods are prepaid, the Order is accepted for processing only after the Client’s funds are credited to the Seller’s bank account. In this case, the Goods for the Order are not reserved, and the Seller cannot guarantee the availability of the Goods in the Seller’s warehouse indicated at the time of placing the Order; as a result, the processing time for the Order may increase.

  4.5. The Seller has the right to provide the Customer with discounts on the Product and establish a bonus program.

5. Refusal of the Goods before receipt:

  5.1 The Customer has the right to refuse the Goods at any stage of order fulfillment before the Order is issued for delivery. In this case, the date of issue is considered to be the date of the Seller’s consumable documents.

  5.2 In case of refusal, the Client undertakes to notify the Seller of this as soon as possible in any possible way.

  5.3 To process a refund, the Buyer must fill out a return application and send the Seller a scanned copy by email or transfer the original in any convenient way.

6. Return of Goods:

  Products of poor quality will be exchanged or refunded. Goods of good quality that must be returned are accepted within 14 days of receipt. The packaging of the goods must be unopened, the goods have not been used, and their presentation and consumer properties must be preserved.

  To make a return:

  a) The Buyer must notify the Seller of the return by phone or through the feedback form.

  b) Return the goods in person, call a courier or send via Post.

  c) Fill out an application for a refund. In case of returning goods of inadequate quality, the costs of returning the goods will be covered by the Seller. When returning goods of proper quality, the costs are paid by the Buyer based on the delivery costs published on our Website.

7. Warranties and liability

  7.1. The Seller is not responsible for damage caused to the Client due to improper use of the Products ordered on the Site.

  7.2. The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relationship with the Client to third parties.

8. Confidentiality of personal information

  8.1. When registering on the site, the Client provides the following information: Last name, First name, email address.

  8.2. When placing an Order, the Client can provide the following information: Address for delivery of the Order, Contact phone number.

  8.3. By providing his personal data, the Client agrees to their processing in order for the Seller and/or his partners to fulfill their obligations to the client, sell goods and provide services, provide reference information, as well as for the purpose of promoting goods, works and services, and also agrees to receive advertising and informational messages and service messages. When processing the Client’s personal data, the Seller is guided by the Law “On Personal Data”, the Law “On Advertising” and local regulatory documents.

  8.4. To change the purposes of using personal data or completely withdraw consent to the processing of personal data, you must send an official request to the Seller.

8.5. By placing an Order through the Website or by phone, the Client agrees to automatic SMS notification.

8.6. The Seller undertakes not to transfer information received from the Client to third parties. It is not considered a violation for the Seller to provide information to agents and third parties acting on the basis of an agreement with the Seller to fulfill obligations to the Client and only within the framework of the agreements. The transfer by the Seller to third parties of data about the Client in an impersonal form for the purpose of assessing and analyzing the operation of the Site, analyzing the Client’s purchasing characteristics and providing personal recommendations is not considered a violation of this clause.

  8.7. The seller has the right to use “cookies” technology. Cookies do not contain confidential information and are not transferred to third parties.

  8.8. When processing personal data, the Seller takes necessary and sufficient organizational and technical measures to protect personal data from unauthorized access to it, as well as from other unlawful actions in relation to personal data.

  8.9. The Client undertakes not to disclose to third parties the login and password used by him for identification on the Site. Use complex combinations when creating a password, do not make available to third parties a computer or other equipment with the Client’s login and password entered on it.